Shipping policy
KEROR now delivers to every one of the 50 United States, covering Alaska, Hawaii, and Puerto Rico; international delivery is not offered at this moment.
Processing Time
Your order will be prepared within 1-3 business days (Monday-Friday, holidays excluded). A confirmation email containing tracking details will be sent once the shipment leaves our facility.
Shipping Options
- Standard (7-14 business days): $15
Estimated delivery windows are given in business days and do not count weekends or holidays; every order comes with tracking.
Order Tracking
After the package ships, a tracking number will arrive by email. You can follow the shipment on the carrier's site (USPS, UPS, FedEx, or whichever carrier is assigned).
Delays
Although we strive to meet the projected delivery dates, occasional hold-ups may arise from carrier problems, weather, or a surge in orders. Should your shipment be markedly late, reach out to us at support@keror.shop and we will look into it with the carrier.
Incorrect Address
Please verify your shipping address during checkout. We bear no liability for orders sent to an address the customer supplied incorrectly. If you spot a mistake, contact us promptly and we will attempt to correct the address before the order ships.
Lost or Damaged Packages
If a package is lost in transit or arrives damaged, notify us within 48 hours of the delivery date (or the expected delivery date) at support@keror.shop. We will cooperate with the carrier to resolve the matter and provide a replacement or refund when appropriate.