1. What products do you sell? We specialize in compact thermal pocket printers that print receipts, shipping labels, and QR codes on the go, plus matching paper rolls, protective cases, and USB-C charging cables. Every model is vetted for battery endurance, Bluetooth stability, and print clarity before it joins the lineup.
2. Where do you ship? We deliver to all 50 US states, including Alaska, Hawaii, and Puerto Rico, but we do not ship internationally at this time. Orders are routed through major carriers to ensure reliable doorstep delivery across the continental and non-continental United States.
3. What are your shipping options and times? We offer a single Standard option priced at $15 with an estimated transit of 7-14 business days after dispatch. All orders require 1-3 business days for processing before they leave our warehouse, so total delivery can range from 8 to 17 business days.
4. What is your return policy? Returns are accepted within 7 days of receipt provided the printer is unused, in its original packaging, and you contact us first for authorization. The customer covers return shipping unless the unit arrives defective, in which case we issue a prepaid label and full refund.
5. How can I track my order? Once your order ships, you receive an email with a tracking number that works on USPS, UPS, or FedEx websites. The link updates in real time, letting you see the package's progress from our facility to your doorstep.
6. Can the printer handle continuous label rolls? Yes, the device supports continuous label rolls up to 58 mm wide, allowing you to print long shipping labels or barcode strips without reloading. The feed mechanism is calibrated for smooth, jam-free operation even during high-volume sessions.
7. Does the device support Bluetooth 5.0 for stable connections? All current models feature Bluetooth 5.0, delivering a reliable link up to 10 meters with low latency. Pairing works instantly on iOS, Android, and Windows, and the connection remains steady during rapid multi-page print jobs for field teams.
8. What paper sizes are compatible with the pocket printer? The printer accepts standard 57 mm thermal paper rolls and 58 mm continuous label rolls, both widely available. We also stock proprietary high-contrast rolls that improve barcode readability for logistics and retail environments and they install in seconds.
Questions? Reach out anytime at support@keror.shop and we'll respond within one business day.